As the title states, a couple was charged fees to cancel airline tickets after discovering that their names were misspelled. Apparently they argued with customers service over the phone for several hours and still had no luck. They were stuck with a $150 fee to correct the typos on their airline tickets.
Eventually CBC reached out to the company, FlightHub, and found out that the couple was later refunded. I think that it was a nice gesture on FlightHub’s part, but the fee was still charged initially, even though FlightHub said that the agent was probably “new”.
I think it is clear that customers should be more cautious about the spelling of their own name and companies can be a little less strict on their policy. Though I am slightly on the fence about it, because companies do want to prevent abuse, but at the same time, should they punish honest mistakes?
What are your thoughts? Should we pay a fee for spelling mistakes on our names?