UPDATE- Nov. 24, 2016 Just received a response from Capital One: “Thanks for bringing this matter to our attention. Rest assured, all reward points earned up until November 7th will be credited to customers’ IHG Rewards Club accounts. We are working to complete the final points transfer within the next two weeks. For any additional questions or concerns regarding customer accounts or the transfer of reward points, please call our Customer Service team at 1-800-481-3239. Thank you.”
In the summer of 2015, the Capital One co-branded IHG Rewards credit cards discontinued. However, existing credit cardholders were grandfathered. But a year later, grandfathered cardholders received a letter stating that their credit cards will cease on November 7, 2016, which has come and gone.
My post generated a lot of discussion on people’s experience with Capital One. More recently, there seems to be an issue with points in the last statement. Seems like many people, including myself, tried our best to load up more spending with Capital One on the last two months before shutting down the credit card for good.
What is Happening
The October statement, for the most part, seems to have gone through without a hitch for most people. But the November statement is going to be a different story. As Capital One wraps up all the lose ends, they have delayed transferring the points over to IHG. Or the points appears to have been left in limbo somewhere.
Note that if you did not re-qualify to maintain your elite status in 2016 for 2017, then expect your current elite status to expire on December 31, 2016. So I understand that lots of people have put as much spending as possible to help re-qualify for elite status, so the missing points are crucial to many.
Reaching Out of Capital One
I have reached out to my Capital One contacts, but they decided to remain silent on the matter. Guess they aren’t a contact anymore? Either way, I am disappointed by the non-response.
UPDATE- Capital One reached out to me and confirmed that they will look into the matter and provide a response that I can share with everyone!
My experience with Capital One is that some of my points were apparently already transferred to IHG on November 2, 2016. It is over 2 weeks and the points still haven’t shown up yet. I have been told that there is a glitch in the system and that it will be resolved at some point. As a result, there isn’t much I can say, other than wait patiently. I plan to follow up in a week or so.
However, it seems like some people may be getting a different response from Capital One than I did. My suggestion is to keep following up until you see your points. But don’t wait to follow up, the longer we wait, the more difficult it will be to recover our missing points. At some point, Capital One will completely wash their hands of this matter.
It is so unfortunately that this partnership had to end this way. It is also too bad that we had to see another co-branded hotel credit card disappear from the market.
I really hope that Capital One gets their act together and credits everyone the points that they are due. Feel free to continue to share your experiences in the comment section of this new thread.